Terms of Service

Last updated 19 October 2026

1. Welcome to Pookeez

By creating an account or using the Pookeez app or website, you agree to these Terms, our Privacy Policy and our Community Guidelines. If you don't agree, please don't use Pookeez.

Pookeez is operated by [COMPANY LEGAL NAME], a company registered in India with its office at [REGISTERED ADDRESS], Bengaluru, Karnataka ("Pookeez", "we", "us"). "You" means anyone who uses the service.

1.1 Who can use Pookeez

To use Pookeez you must:

• be at least 18 years old;
• be legally able to enter a binding contract under Indian law;
• not be prohibited from using the service under any applicable law;
• not have been convicted of, or be required to register for, any sexual offence;
• not have been previously removed from Pookeez for breaking these Terms or our Community Guidelines.

Pookeez is currently available in India, starting with Bengaluru. We may expand to other cities or countries and update these Terms when we do.

1.2 Changes to these Terms

We may update these Terms from time to time. If a change is significant, we'll tell you in the app or by email at least 7 days before it takes effect. Continuing to use Pookeez after that means you accept the updated Terms.

2. Your account and verification

2.1 Signing up

You sign up and log in with your mobile number and a one-time password (OTP). You can be logged in on more than one device. You're responsible for keeping your phone and account secure, and for everything that happens on your account. Tell us right away at [SUPPORT EMAIL] if you think someone else has accessed it.

You must give accurate information about yourself, including your name, date of birth and gender, and keep it up to date. One person may hold only one account.

2.2 Identity verification

Pookeez is a verified-only community. You can sign up and explore the app first, but you must complete verification before your profile is shown to others or you can send messages.

• ID check. We verify your identity through a government-licensed eKYC partner using Aadhaar. You share your details directly with that partner. Pookeez receives only a yes/no result and does not store your Aadhaar number or Aadhaar data.
• Selfie check. A live selfie check on your device confirms that the person in your profile photos is the person using the account.
• Work badge (optional). You may choose to verify where you work using LinkedIn or a work email address.

Verification lowers risk but cannot guarantee who someone is or how they will behave. Always use your own judgement (see section 3.4).

We may ask you to re-verify at any time, for example if your photos change or we receive a report about your account. If verification fails or you refuse to complete it, we may limit or close your account.

3. Using Pookeez

3.1 Your conduct

You agree to follow our Community Guidelines at all times. In particular, you must not:

• impersonate anyone, use someone else's photos, or misrepresent your age, identity or relationship status;
• harass, threaten, stalk, bully or abuse anyone, on or off the app;
• send sexual content to anyone who hasn't clearly asked for it, or share anyone's intimate images without consent;
• post content that is hateful, discriminatory, violent, obscene or illegal;
• ask anyone for money, gifts, financial details or investments, or promote any scheme;
• use Pookeez for commercial purposes, advertising, sex work or solicitation;
• create fake or duplicate accounts, or buy, sell or transfer accounts;
• scrape, copy, reverse-engineer or interfere with the app, or use bots or automation;
• collect other users' personal information or contact details for any purpose they haven't agreed to.

3.2 Your content

You own the photos, text and other content you post ("your content"). You give Pookeez a non-exclusive, worldwide, royalty-free licence to host, store, display and adapt your content only to run, improve and promote the service. This licence ends when you delete your content or account, except where others have already interacted with it (for example, messages you sent) or we must keep it by law.

You confirm you have the rights to everything you post and that it doesn't break these Terms. We may review, hide or remove any content that we believe breaks these Terms or our Community Guidelines.

3.3 Reporting and moderation

You can block or report any user from their profile or your chat. We review reports, may act on them, and may share information with law enforcement where the law requires or where someone's safety is at risk.

3.4 Your safety

Pookeez does not run criminal background checks on users. We are not responsible for the conduct of any user, on or off the app. When you meet someone:

• meet in a busy public place and arrange your own transport;
• tell a friend where you're going and who you're meeting;
• never send money or share financial details;
• leave and report anyone who makes you feel unsafe.

In an emergency in India, call 112.

4. Features, ads and credits

4.1 Free features and daily limits

Pookeez's features are free to use. Some features have daily limits, such as the number of profiles you can swipe on or likes with comments you can send each day. Limits may change over time.

4.2 Advertising and rewards

Pookeez is funded by advertising. You will see ads in the app, including between profiles. You can choose to watch certain ads to earn rewards, such as extra swipes, super likes, boosts, an undo of your last swipe, or seeing who liked you. Rewards have no cash value, can't be transferred, and may expire.

4.3 Optional paid features

We may offer optional paid features. If we do, the price, what you get and how renewal and cancellation work will be shown before you pay. Payments are processed by our payment partner or your app store, and their terms also apply. Except where the law requires, payments are not refundable.

4.4 Referral credits

If you invite friends using your referral link, you may earn in-app credits when they join and use Pookeez. Credits can be spent only in the app, for example on super likes, boosts or extra likes with comments. Credits have no cash value, can't be exchanged for money or transferred, and may expire. We may change or end the referral programme, and cancel credits earned through fraud, fake accounts or self-referrals.

4.5 Changes to the service

We're constantly improving Pookeez and may add, change or remove features at any time. We'll try to give notice of significant changes.

5. Ending your account, liability and legal terms

5.1 Deleting or suspending your account

You can delete your account at any time from Settings. We may suspend or close your account, with or without notice, if we reasonably believe you've broken these Terms or our Community Guidelines, put others at risk, or if the law requires it. Unused rewards and credits are lost when an account is closed.

5.2 Disclaimers

Pookeez is provided "as is" and "as available". We don't promise that you'll find a match, that the app will always be available or error-free, or that information other users give is true. You're solely responsible for your interactions with other users.

5.3 Limitation of liability

To the fullest extent the law allows, Pookeez and its team are not liable for any indirect, incidental or consequential loss, or for loss of data, profits or goodwill, arising from your use of the service or from any other user's conduct. Our total liability to you for any claim is limited to the greater of the amount you paid us in the 12 months before the claim, or ₹1,000. Nothing in these Terms limits liability that cannot be limited by law.

5.4 Indemnity

You agree to compensate Pookeez for any loss, claim or cost (including reasonable legal fees) arising from your breach of these Terms or your content.

5.5 Governing law and disputes

These Terms are governed by the laws of India. Courts in Bengaluru, Karnataka have exclusive jurisdiction, subject to any right you have under consumer protection law to bring a claim where you live.

5.6 Grievance Officer

In line with the Information Technology Act, 2000 and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, you can raise complaints about content or the service with our Grievance Officer:

• Name: [GRIEVANCE OFFICER NAME]
• Email: [GRIEVANCE EMAIL]
• Address: [REGISTERED ADDRESS], Bengaluru, Karnataka

We acknowledge complaints within 24 hours and aim to resolve them within 15 days.

5.7 Contact

Questions about these Terms? Email [SUPPORT EMAIL].