Privacy Policy

Last updated 19 October 2026

1. Who we are

This policy explains what personal data Pookeez collects, why, who we share it with, and the choices you have. It applies to the Pookeez app, website and related services.

Pookeez is operated by [COMPANY LEGAL NAME], [REGISTERED ADDRESS], Bengaluru, Karnataka, India. We are the Data Fiduciary for your personal data under the Digital Personal Data Protection Act, 2023 (DPDP Act), and we also follow the Information Technology Act, 2000 and its rules.

The short version:

• We never store your Aadhaar number or Aadhaar data. Our licensed eKYC partner tells us only whether you're verified.
• We never sell your personal data.
• Your exact location, phone number and email are never shown on your profile.
• You can download or delete your data at any time.

2. What we collect

We collect only what we need to run a safe, verified dating service.

Some of what you share, like your relationship goals or who you're looking for, may reveal sensitive things about you. Sharing it is optional, and you choose what appears on your profile.

3. How we use and share your data

3.1 How we use it

We process your data with your consent, and where needed to provide the service or meet legal duties, to:

• create your account, verify you and keep fake accounts off Pookeez;
• show your profile to people who match your preferences, and show you theirs;
• deliver likes, comments, matches and messages;
• detect and act on scams, harassment and rule-breaking, including by reviewing reported content;
• show ads and give you rewards for watching them;
• run referrals and credits;
• fix bugs, measure performance and improve features;
• send service messages and, if you agree, updates about Pookeez;
• meet legal obligations and respond to lawful requests.

3.2 Advertising

Pookeez is free because it shows ads. Our ad partners may use your device's advertising ID, approximate location, age range and gender to choose relevant ads and measure them. We do not share your messages, photos, name, phone number, verification result or the details of your dating preferences with advertisers. You can reset or limit your advertising ID in your phone's settings.

3.3 Who we share it with

• Other users: what's on your profile, and your messages to people you've matched with.
• Service providers who work for us under contract: our eKYC verification partner, cloud hosting, SMS/OTP delivery, push notifications, analytics, crash reporting, customer support and payment processing.
• Ad partners, as described in 3.2.
• Authorities, when the law requires it, or to protect someone's safety.
• A buyer or successor, if Pookeez is merged or sold, under this same policy.

Some providers may store data outside India. When they do, we use them only as the DPDP Act permits and require them to protect your data.

3.4 What we never do

• Sell your personal data.
• Store your Aadhaar number or Aadhaar data.
• Show your exact location, phone number or email to other users.
• Share your messages with advertisers.

4. Your rights and how we protect your data

4.1 How long we keep it

We keep your data while your account is active. When you delete your account, your profile is removed from Pookeez straight away and we delete or anonymise your data within [30] days, except:

• records we must keep by law (for example, logs required under the IT Rules, kept for at least 180 days);
• data linked to a report, ban or legal claim, kept only as long as needed to resolve it and to stop banned users from returning.

4.2 Security

We protect your data with encryption in transit, access controls, and regular security reviews. No system is perfectly secure. If a breach affects your data, we will tell you and the Data Protection Board of India as the law requires.

4.3 Your rights

Under the DPDP Act you can:

• see a summary of the data we hold about you and who we've shared it with;
• correct or update your data;
• delete your data and your account;
• withdraw consent at any time (this may stop some features from working);
• name someone to exercise your rights if you die or can't act yourself;
• complain to our Grievance Officer, and then to the Data Protection Board of India.

Most of this you can do in Settings. For anything else, email [PRIVACY EMAIL].

4.4 Under-18s

Pookeez is only for adults aged 18 and over. We don't knowingly collect data from anyone younger. If we learn a user is under 18, we close the account and delete their data.

4.5 Changes to this policy

We'll tell you in the app before any significant change takes effect, and ask for your consent again where the law requires.

4.6 Grievance Officer and contact

• Grievance Officer: [GRIEVANCE OFFICER NAME]
• Email: [GRIEVANCE EMAIL]
• Address: [REGISTERED ADDRESS], Bengaluru, Karnataka

We acknowledge complaints within 24 hours and aim to resolve them within 15 days.